Summary
Hans collaboratively works with teams to solve complex problems by understanding contexts, people, and experiences to envision creative solutions through knowledge in Design Thinking, Interaction Design, and Co-Design.
Hans started his career leading product design in tech startups at all stages, from early stage to scale; across various industries including, Energy and Building Automation, Sports Science and HR People Analtyics. He also worked in large organisations including Suncorp and Flight Centre.
Hans co-organises the largest Design meetup in Brisbane and competes in hackathons in his spare time.
Notable awards
Experience
Senior UX/UI Designer (contract). Flight Centre Travel Group. Jul 2019 - Present
Part of a global transformation program to revamp the travel booking systems used across Flight Centre retail stores and business departments.
Worked in the team responsible for ensuring the system we were rolling out for retail travel consultants across the world achieves the productivity, efficiency and adoption targets of the program.
Conduct user interview, contextual inquiry and usability testing research to understand current ‘on-the-field’ processes and pain-points; and uncover key opportunities for the business. This resulted in artefacts used by executive leaders, enterprise architects and program managers to further communicate the business case of the program.
Ran Co-Design ideation workshops with users, executives and leaders to align on long term goals, business and user needs, and establish a framework for success for the travel consultant platform.
Developed the UX analytics and usability testing framework for our program, consisting of rolling out the Fullstory analytics tool and processes used for scaling research globally.
Evangelised collaborative ways of working in cross-functional teams resulting in rolling out Miro throughout the program and providing some coaching to other teams on kick-offs, retros and remote workshops.
Co-ordinated the innovation efforts with our vendor partner by leveraging emerging technology for the retail travel agent platform aimed at increasing consultant productivity and boosting customer experience.
Community Lead and Organiser. UX Brisbane Meetup. Oct 2018 - Present
Lead the organisation and community events of Brisbane’s largest Design meetup group along with other co-organisers and volunteers.
Resulted in providing Brisbane UX Designers exposure to perspectives from Invision, ThoughtWorks, General Assembly, design founders and thought leaders.
Head of Product Design. intelliHR Systems. Jul 2017 - Jun 2019
First UX Designer employed in the company with the task to establish the foundations of the Design practice and processes in product development.
Designed intelliHR’s first design system and collaborated with engineering teams to redesign and revamp the existing product.
Evangelised about Design, collaborative ways of working and educated Engineering and Customer Success teams about Design Sprints which we integrated as a common practice in our product development process.
Established the hiring and onboarding process for designers. Hired and developed intelliHR’s first Design team. Defined the Design team’s purpose, values and collaborated with each designer on their personal development and career goals.
Collaborated with executives and leaders as part of the multi-disciplinary Product Management team in product strategy, articulation of problems to solve and prioritisation of work.
Established intelliHR’s Design Thinking practice through co-creation workshops with HR Leaders on Employee Experience Design. Provided Design Thinking education and training to Customer Success team to start consulting services on helping clients with designing and improving HR processes.
Collaborated with Product Manager to design and develop a framework for visualising the end-to-end product development process in keeping teams informed and aligned. Used principles of Kanban and Lean UX.
Planned and organised company-wide 2-day internal hackathons to promote innovation and collaboration amongst different departments in the company.
Experience Design Consultant. ThoughtWorks Australia. Apr 2016 - Jul 2017
Consulted as a designer and front-end developer in a distributed team in Suncorp to develop their enterprise design system used by multiple teams in different locations across Australia, China and India.
Developed and designed the interaction, animation and accessibility of web components for the multi-brand design system.
Conducted user research, journey mapping and workflow visualisations to improve the onboarding of the design system for dev teams and the collaborative processes between designers and developers.
Facilitated Design Sprint workshops and provided education to innovation teams how it can be integrated into their processes.
Assisted ThoughtWorks Marketing team with event T-Shirt designs, marketing collateral and presentations.
ThoughtWorks internal conference 2017 speaker: “Enterprise Design Systems”
UX Developer. SMG Technologies (formerly SportsMed). Apr 2015 - Apr 2016
Worked in collaboration with Sports Scientists and Data Scientists to design the user experience and interaction design of sports analytics applications aimed to help athletes achieve peak performance and reduce the risk of injury.
Designed and prototyped predictive analytics modelling and visualisation applications for health & fitness, sports and insurance industries.
Created a design system for the elite sports product SportsMed, for the overall redesign to a responsive web application.
Conducted contextual and user research in the CrossFit industry to design gym management features for owners and coaches in the FitBox product.
UX Designer. Bitpool (acquired by VAE Group). May 2014 - Apr 2015
Lead the UX Design for a cloud-based Building Energy and Asset Management analytics software system.
Responsible for redesigning the user experience and interaction design of the Bitpool software suite from the ground up – Dashboards, Reports and Building Analytics.
Conducted user research, interviews and user testing with the internal engineers of the parent company VAE Group to understand customer pain points and improve the experience and the value of the Bitpool product suite.
Created user flows, mockup designs, Axure interactive prototypes, style guides and development assets that communicate the experience and interaction design to the development team.
Programmed and conducted webinar and workshop training programs for customers and prospects.
Designer and Front-end Dev. CeeQMe (Now TrademarkVision). Jun - Dec 2013
Redesigned and developed the front-end UI of a facial recognition and trademark startup resulting to an increased user preference, usability and intuitiveness for search and discovery of trademarks.
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